Private Rented Sector Service

Who provides the tenancy agreement and paperwork?

It is the landlord’s responsibility to provide the tenancy agreement and paperwork. We do not assist in paperwork, however once signed the Private Rented Sector Service (PRS) team will request a copy of the tenancy agreement along with other documents such as Gas/Electricity/Energy Performance Certificate’s.

What happens if a tenant cannot afford the deposit?

If a tenant is unable to afford the deposit, we can offer to cover the deposit through the Bond Scheme Agreement. The landlord can claim the deposit from ourselves, should any issues arise which fall within the bond agreement.

What is a Bond Agreement?

The Bond is a paper agreement which can be accepted by landlords in place of a cash deposit. It is designed to help people who are on low incomes who are not able to raise a cash deposit themselves. Landlords can claim cash from a bond agreement, if the tenant damages the property or gets into rent arrears, within the first 12 months of the tenancy. Bonds initially last for 12 months, although this can be extended under certain circumstances.

Will you be able to offer tenancy support should issues arise?

Yes, the PRS Tenancy Support Officer will initially provide a 12 week ‘settling in’ period after the tenancy sign-up to support both tenant and landlord. The PRS team will carry out 3 month interval checks with the landlord to see if there are any issues. If an issue has arisen, the PRS team will assist where possible to resolve issues.

Do you offer property maintenance or repairs?

No, property maintenance and repairs remain the responsibility of the landlord. However, in some situations discretionary support with damages my be offered when a tenancy ends.

Do we have to take the tenant suggested by the PRS Team?

No, the agent/landlord will have the final say on who they are renting to however the PRS Team will only suggest tenants who are suitable for the accommodation in question, and who are tenancy-ready.

Does the PRS Team manage the tenancy?

No, it is still the responsibility of the agent/landlord to manage the tenancy. The PRS Team can assist in finding suitable tenants, and can support them for 12 weeks to help ensure the tenancy is successful.

Do you lease the property?

No, the PRS Team do not lease properties. The landlord is wholly responsible for the let and for the property management.