Highways insurance claims

When we receive the information required, we will:

• forward your claim details to our independent claim handlers who will acknowledge your claim within 21 days and
• forward our inspection and maintenance records to our independent claim handler

Our claim handlers will carry out thorough enquiries into the incident, using information supplied by you and ourselves, for example, the circumstances surrounding the incident and the inspection and maintenance records. The claim handler will decide whether we are liable and will contact you with their decision and the reasons for it.

We are committed to preventing and detecting any fraudulent practices. Any information you provide may be used to assist in this process and may also be shared, subject to the Data Protection Act 1998, with other organisations for the same purposes.

If the incident has occurred as a result of works carried out by a Utility Company or Contractor, then your claim may be against them and not us.