Highways insurance claims
How to make a claim
Before deciding to claim, please carefully consider the following:
In law, for a claim against us to succeed, it is necessary for a claimant to prove that:
- the road or pavement in question has not been maintained appropriately and was therefore dangerous
- it was the direct cause of the accident
We need to demonstrate that we took all reasonable steps to ensure the road or pavement was safe. In practice, this means that the inspections and repairs we carry out form the basis of our defence against claims.
If you are a solicitor acting on behalf of a claimant, we advise that you use the Ministry of Justice Claims Portal.
If you are making a claim on behalf of yourself or someone else you need to use our claim form.
You will need the following before you can submit your claim:
- incident date and locations details
- Police incident number (if reported)
- witness name and contact details (if appropriate)
- details of resulting medical appointment attended (if appropriate)
- supporting documentation, such as invoices, estimates, photographs
Alternatively you contact us by post to make a claim:
Highways Claims Team, Highways Office, Guilden Sutton Lane, Guilden Sutton, Chester, CH3 7EX
