Highways insurance claims

Section 41 of the Highways Act imposes upon ourselves the duty to maintain roads and pavements. To ensure that this duty is met we regularly inspect all roads and pavements.

The frequency of inspections varies, depending on the type and use of each road and pavement. We employ a team of trained staff whose job it is to drive and walk the roads and pavements, checking and recording any issues considered to be dangerous.

When an issue is identified at an inspection, or otherwise reported, the appropriate action will be taken. However the law does not demand that roads and pavements are always in a perfect state.

Trunk roads and motorways are the responsibility of Highways England who may be contacted via email or post to make a claim.

• Email: info@highwaysengland.co.uk
  
• Phone: 0300 123 5000