Other ways to access Council services
Go online
Use our 'find the answer' facility to save you time, as this facility can answer many common questions.
Unable to complete our online forms
Please either request a callback or contact us on 0300 123 8123 if you:
- need help to use our online reporting or complaint forms.
- cannot go online to complete the complaint form.
More information can be found on our Accessibility page.
Contact us by phone
Our advisors are available from 8am until 7pm, Monday to Friday (excluding Bank Holidays and Christmas).
Calls to 0300 numbers are charged at local rates whether from landlines or mobile phones. They are included as part of any inclusive minutes or discounts.
- General enquiries: 0300 123 8123
- Council Tax: 0300 123 7022
- Payments: 0300 123 7029
- Cemeteries and crematoria: 01244 972428
- Cheshire West Community Access team: 0300 123 7034
- Community Safety: 0300 123 8123
- Fraud: 0300 123 7030
- Housing Solutions (freephone): 0808 175 3595
- Local Welfare Assistance - HELP Scheme (freephone): 0808 175 3599
- Press and media enquiries: 01244 972216
- Rates (Business): 0300 123 8123
- Out of hours calls: 0300 123 7035
British sign language users can request an interpreter.
Visit us
To book an appointment to see a dedicated customer service adviser, with a range of times and locations available to suit you, please contact us on 0300 123 8123.
Resident Assistance Points are now available in some of our buildings and libraries. Buildings are equipped with technology to enable customers to access Council services and staff are on hand to provide guidance and advice.
| Council buildings (supported by specialist customer service advisers) | Libraries |
|---|---|
| Chester: Town Hall (side entrance) | Ellesmere Port Library |
| Ellesmere Port: The Portal | Frodsham Library |
| Northwich: Information Centre | Neston Library |
| Winsford: Wyvern House | Winsford Library |
Public access to:
Contacting the Council via your MP
Members of Parliament hold constituency surgeries to listen to the concerns of local residents, and receive many letters and emails from their constituents. They are committed to resolve them wherever possible.
Sometimes those concerns relate to services provided by the Council - including social care, highways, environmental services, waste collection, social housing and many other services.
Cheshire West and Chester Council work closely with MPs' offices to respond to issues raised with our local MPs. Our MPs often write personally to the Council’s Chief Executive, who investigates any issues they raise.
It is very important that everyone is able to exercise their right in contacting their MP. However, if the issue relates to a Council service, you should contact the Council directly for the quickest response, or raise it with your local Councillor.