Council housing
Report a repair and make a complaint
We want all our tenants and leaseholders to live in safe, secure and well-maintained homes. If you need to report a repair you can so this via ForHousing.
We are passionate about providing good quality services that meet your housing needs and we back the Governments Make Things Right Campaign which ensures that all social housing tenants are provided with a good service. If you have experienced poor service and wish to make a complaint, you can do so below.
Housing Ombudsman complaint handling code
In line with the Housing Ombudsman’s complaint handling code, we are required to undertake an annual complaint self-assessment. This assessment is aimed at helping us demonstrate our performance against some key areas including:
- the utilisation of the universal definition of a complaint
- providing easy access to the complaints procedure and ensuring residents are aware of it, including their right to access the Housing Ombudsman Service
- the structure of the complaints procedure with only two stages necessary and clear timeframes set out for responses
- ensuring fairness in complaint handling with a resident-focused process
- taking action to put things right and appropriate remedies
- creating a positive complaint handling culture through continuous learning and improvement
- demonstrating learning within Annual Reports
This summary shows whether we have met each of the required standards and how we have demonstrated this. It also includes some detail around some of the things we are doing to improve how we handle complaints.
