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Professional referrals

Please note that the Local Authority does not accept professional referrals in the following areas other than through the designated online Portal. Telephone referrals will not be considered, except during system ‘downtimes’. Downtimes and technical issues with any of the Portals will be stated on this page when we become aware of any.

The only exceptions are requests for an approved Mental Health Practitioner due to the urgent nature of these requests and they will be taken over the phone

Report a safeguarding concern Refer to adult social care

Deprivation of Liberty Safeguards (DoLS)

If you are a professional in a Care Home or Hospital ONLY.

To make a request for Urgent and/or Standard Authorisation please refer online 

DoLS referral

If you have any further queries in relation to the Mental Capacity (Amendments) Act 2019 or the Liberty Protection Safeguards, please contact the DOLS Team:

  • Phone: 0151 337 4602

Domestic Abuse

Information of where to find help can be found on our domestic abuse page.

Police Vulnerable Person’s Assessment (VPAs)

Through the Police reporting system, administered by Cheshire Police.

Ambulance Reports

Through the NWAS reporting system.

Approved Mental Health Professionals (AMHP) Requests  

Will come from professionals only and can be requested by contacting Adult Social Care community Access Team. To find out more about the Dedicated AMHP Service in Cheshire West please visit our Teams page.

Children, Young People and Families referrals

Children's social care and safeguarding or Early Help and prevention referrals can be accessed through the portal.  

Children and young people referral portal