Paying for care and support

Invoices are issued four-weekly in arrears, this delay is necessary so that the Client Finance Team can verify the services you have had before you receive your bill, and before the care service provider is paid.

You will receive your invoice either by email if you have provided us with this, or by post. Our preferred way to send your invoice to you is by email. This will detail the care services you have received within the four-week period that the invoice covers and shows how much you must pay.

We have 13 billing periods throughout the year, starting in April and ending in March. As the bill is sent every four weeks and not every month, you will receive thirteen bills in a twelve-month period. This is an important point, particularly if you wish to pay by direct debit/standing order.

Payments are due within 21 days of the invoice being sent. If payment isn’t made by the due date, recovery procedures will commence in line with our standard recovery process. Non-payment of invoices could, in some cases, result in court action.