Paying for care and support

Whether you have been assessed to pay the standard charge or an assessed contribution towards the cost of your care and support services, you will receive an invoice from us every four weeks. Each four-week period is called a ‘service period’.

What if I don't receive the service for a while?

You will be expected to pay for all the services you receive. If you do not receive services because you are away from your home, we do ask you to cancel any services directly with your care provider, with at least one weeks’ notice. If you do not cancel your services or give your care provider adequate notice, we may still invoice you.