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Let's talk finance

Our Finance Officers are available to talk to you about a range of issues and aim to offer help, support and advice. We can provide help with:

  • understanding what the cost of Adult Social Care might be
  • providing support, undertaking welfare benefit checks, and helping with repayment plans and ways to pay if you are struggling to pay your care charges and have built up a debt
  • providing advice and sign posting you to organisations who can assist with your future financial planning
  • understanding your Financial Assessment care charges
  • understanding your care invoices
  • undertaking a Financial Re-assessment following a change in your circumstances

Please complete our contact form so we can direct your query to the relevant team who will either email or call you back.

Client finance general enquiry

Alternatively, you can come along to one of our Let’s Talk sessions if you need to speak to a Finance Officer in person.

There are a number of Let’s Talk sites across the Borough, you find out where your closest Let’s Talk site is on our Let's Talk web pages.

There are currently five Let's Talk sites across the borough, which have been developed along with a range of partners and community organisations. Each site provides a warm welcome for residents who are facing challenging issues that are affecting their health and wellbeing.

At Let's Talk everyone is welcome to drop-in for face-to-face advice about wellbeing support that is available in the local area, as well as for practical advice and guidance. You can just drop into your closest site and speak to one of our Finance Officers.

People's health and wellbeing can be affected by lots of different issues including housing and financial challenges so visit a Let's Talk and start the conversation.

Submit your financial assessment online

We have an Online Financial Assessment tool which you can use to submit your financial details to us. You can use this for free, in confidence and in your own time. This is the easiest and quickest way to provide us with this information.

Once submitted your information will be reviewed and verified and you will be contacted by a Financial Assessment Officer with your finalised figures – this will be the charge you are assessed to pay towards the cost of your care.

Accessing financial assessment letters and documents online

To access your financial assessment letters and documents online, you will need to sign up to our Client Finance Portal.

The Client Finance Portal allows you or your appointed representative to access financial documents relating to your Adult Social Care support services, including:

  • financial assessment outcome letters, and the breakdown of how your care charge has been calculated
  • direct payments breakdown every payment period
  • deferred payment arrangements statements

The Client Finance Portal can also be used in conjunction with our Online Financial Assessment Calculator to submit information to us to in relation to your finances, to either complete your initial financial assessment or update the information we hold, should your financial circumstances change.