Discretionary hardship payments
Further information
If you don't agree with our decision
The scheme is discretionary and there is no legislative right of appeal. You may request a review if you disagree with the award.
There is no right to a review if the discretionary hardship payment has been refused because:
- the budget is exhausted. Funds will be monitored, and requests will be declined if the limit is reached.
- you do not meet the eligibility criteria
A request for a review must be made in writing within one calendar month of the decision notification. The request should include details of why you consider that the decision should be revised.
The case will be reviewed by a different officer and you will receive a letter with the outcome of your review request.
The decision is final and binding although any complaints regarding the way the application process has been dealt with should be made in writing to our corporate complaints team.
