An efficient and empowering Council

Managed 609,741online queries, including email, online form, social media and web chat.

92 per cent of customers were satisfied with the service they received from the Council's customer services, up 1 per cent from the previous year.

The percentage of customer service managed digitally increased from 60 per cent to 72 per cent.

The average number of days to process housing benefit claims and changes dropped from 14 days in 2021-22 to seven in 2022-23.

98 per cent of business rates and 96.9 per cent of council tax payments were collected, maintaining the levels from the previous year.

Since January, 164 people have borrowed a tablet through our libraries' digital lending scheme.