Energy Companies Obligation scheme (ECO4) Grant Store Privacy Notice

This privacy notice explains how personal information is collected, processed, who it will be shared with and for how long it will be stored before being securely destroyed.

The services covered within this privacy notice

We have appointed Grant Store to deliver energy efficiency measures including loft and wall insulation, clean-heat technology and renewable technology such as solar panels, to eligible Cheshire West households.

This privacy notice covers the installation of energy efficient upgrades provided via the national Energy Companies Obligation (ECO). Eligible residents will be offered a variety of energy efficient measures depending upon the outcome of a property survey. Residents eligible to receive measures will benefit from improved energy efficiency and lower bills, improved health and wellbeing and reduced carbon emissions.

What personal information we collect

We only collect and use the minimum amount of personal information required when delivering a service to you.

The service may use some or all of your personal information, such as:

• your name, address and contact details
• household income data
• benefits data
• fuel debt data
• health data
• the IP address that you accessed any of our online services from

We get most of this information from you, but we may also get some of this data from:

• Grant Store and their contractors
• Energy companies who are providing the funding
• The Office of Gas and Electricity Markets (Ofgem) who administer the scheme

Why we collect information about you

We use your information to:

• deliver the service, or handle your query
• plan and improve the services we offer
• detect and prevent crime or fraud
• for research, however this would be in anonymised form unless we ask for your consent to use your personal information for this purpose
• evidence positive outcomes to central government funding agencies
• assess your eligibility to the scheme
• verify the eligibility of your property
• handle your query
• detect and prevent fraud
• monitor and research

Who we share your information with

When we have to share your information, we will only do so where it is necessary or required by law.

The organisations we will share your information with are:

• Grant Store and their contractors
• Energy companies who are providing the funding
• The Office of Gas and Electricity Markets (Ofgem) who administer the scheme

The Data Controller

We are Data Controller for this processing.

The lawful basis for the processing

Most of the personal information we collect is provided to us by you, under Article 6 of the UK GDPR we rely on the following:-

• you gave us your consent (UK GDPR Article 6 (a) - You are able to remove your consent at any time. You can do this by contacting emma.edwards@cheshirewestandchester.gov.uk

When we collect data that is classed as special category data, under Article 9 of the UK GDPR we rely on the following:-

• you gave us your explicit consent (UK GDPR Article 9 (2) (a))

Protecting your information

Your information will be securely stored on our network.

How long we keep your information for

We will only use your personal information whilst delivering the service to you and to deal with any questions or complaints that we may receive about this unless the law requires us to keep it for a longer period. In practice, this means that your information will be kept for seven years then deleted.

If we need to use your information for research or reports, your information will be anonymised and any information taken from notes (hand written or typed) during any consultation sessions will be securely destroyed. The information will continue to be used in a summarised and anonymised form in any research reports or papers that are published. The anonymised information in the papers may be of historic interest and may be held in public archives indefinitely

Will my data be transferred abroad?

No.

Your rights

Under UK GDPR you have a number of rights that are set out on our Data protection for you pages. Further guidance about these rights can be accessed from the Information Commissioner’s Office (ICO) website

If you are not happy about the way your personal data is being used, or you require further information about how we process your personal data, you can contact our Data Protection Team:

• Contact the DPO
• By post: Data Protection Officer, 4 Civic Way, Ellesmere Port, CH65 0BE

You also have the right to complain to the Information Commissioner’s Office:

• Information Commissioner's Office (ICO)
• Instant Message: Live Chat
• By post: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Phone: 0303 123 1113