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Service level agreements

Reports will be inspected within 5 working days.  In line with our inspection and repairs procedure, if repair work is required it will be categorised as follows:

Category 1

Defects on the pavement, which pose an immediate risk will be repaired with 24 hours

Category 2

Defects on the road which pose an immediate risk will be repaired within five working days.

In some cases, urgent works may include temporary repairs to make the area safe.  However, more permanent works will be completed at a later date.

Category 3

Defects which are low risk and not an emergency will be programmed and scheduled for repair within 60 days.

Further information

Report an issue

For information about out areas highways teams, please visit our webpage.


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