Property search service
There are some temporary changes to how we provide access to information requested as a personal search related to Local Land Charges. To ensure the safety of staff and requesters, we are no longer offering a viewing service to access information under Environmental Information Regulations 2004.
Search results will now be emailed directly to the customer until further notice. However, please be advised that current volumes of requests are currently well in excess of our usual volumes due to effects of the pandemic. Both of these factors are resulting in longer search and response times and so you may experience a delay in getting the information you have requested, and in some cases this may be longer than the statutory 20 day timeframe.
We apologise for any inconvenience in advance, but please be assured that we will are aiming to comply with the 20 day timeframe wherever possible.
Environmental information regulations 2004 - property search requests
Background information
In light of the Statutory Instrument 2010 Number 1812 being revoked on 17 August 2010 and the requirement to provide register viewing information upon request via Environmental Information Regulations 2004 (EIR) requirements.
Policy and procedures
When making a request for information please be aware that the questions we answer have slightly changed due to information be available publicly. Please see attached document below regarding which questions will appear for you to view at your EIR Request for Information Viewing and also directions to where to find all other required information.
EIR Property Search Requests should be submitted in accordance with the following policy, procedure and standard which can be downloaded:
Right of appeal
If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review, you should contact us:
- Email: infocompliance@cheshirewestandchester.gov.uk
- By post: Information Governance, Cheshire West and Chester Council, 4 Civic Way, Ellesmere Port, CH65 0BE
- Telephone: 0300 123 7027
If you are not content with the outcome of your complaint you may apply directly to the Information Commissioner for a decision. Generally. The Information Commissioner can be contacted below.
- The Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
The ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council.