Housing advice
Debt solutions and advice
If you are struggling with debt and money worries, you may need to seek help and advice. With lots of free confidential help and impartial debt advice services available there’s no need to use a fee-charging debt management company.
Always contact your creditors and explain your circumstances. Don’t ignore your creditors as things could only get worse and interest will be added to your accounts.
Below is a list of organisations providing debt solutions for all residents across the borough. All the organisations listed provide an online self-help tool together with a range of budgeting services to help you manage your money better and are regulated by the Financial Conduct Authority.
Social housing
If you are a tenant in social housing and struggling to pay your rent and other bills, please contact your housing provider for debt advice. Information can also be found on our housing web pages.
Rent, council tax or benefits
For help with your rent, council tax or benefits:
Mortgage arrears advice
If you are worried about paying your mortgage or you are falling behind with your repayments, there are a range of options available to you, but the most important thing is to get advice early.
Citizens Advice
- Services: Face to face
- Website: Citizens Advice
- Telephone: 08444 772121
Christians Against Poverty
- Services: Home visits
- Website: Christians Against Poverty (CAP)
- Telephone: 0800 328 0006 (Monday-Friday 9.30am-5pm)
Debt Advice Foundation
- Services: Face to face
- Website: Debt Advice Foundation
- Telephone: 0800 043 40 50 (Monday-Friday 8am-8pm, Saturday 9am-5pm)
Debt Advice Network
- Services: Face to face
- Telephone: 0151 356 8200 (Monday-Friday 9am-5pm, Saturday 9am-12am)
- Visit: The Community Hub Ellesmere Port and The Debt Advice Network UK on Facebook
PayPlan
- Services: Telephone
- Website: PayPlan
- Telephone: 0800 280 2816 (Monday-Friday 8am-9pm, Saturday 9am-3pm)
(If calling on a mobile, it might be cheaper to call on: 020 7760 8980).
StepChange charity
- Services: Telephone
- Website: StepChange Debt Charity
- Telephone: 0800 138 1111 (Monday-Friday 8am-8pm, Saturday 8am-4pm)
Housing and Welfare Benefits
More information can be found on our benefits and welfare help pages.
H.E.L.P – With exceptional needs
HELP is a discretionary scheme offering local welfare assistance including:
- support for exceptional needs
- limited payments for emergency funding in a crisis or;
- to help people moving out of care
We will decide whether support is needed and whether an award can be made to supplement the support it provides or commissions.