Having your voice heard (including Advocacy)

It’s important that you are able to tell us of your experiences of Adult Social Care in Cheshire West and also that you can express your views when you are accessing our services.

If you need a little more support communicating, want to communicate with the support of a Carer or appointed person, or want to find out how to give us and local health and care services feedback, the following pages tell you how this can be done.

If you receive a care service in your home or you are living in a care home, you should feel able to comment on, compliment or complain about any aspect of your care that affects your happiness or comfort. You can also make comments and suggestions about possible improvements to your surroundings and the services provided.

All registered providers have a complaints procedure, details of which must be made available to clients, residents, relatives and other Carers.

If you need to make a complaint you should initially tell the manager of the service to see if things can be put right.

You can provide your views on the service you receive to us.