Your right to data portability

Under the data protection act this is called the right to data portability.

The right only applies to data that is held electronically and if you have provided it by consent to us. It is more than likely that data portability won’t apply to most of the services you receive from us. This right is similar to your right of access but there are some differences.

Data you have provided does not just mean information you have typed. It may include data we have gathered from monitoring your activities when you have used a device or service.

How to ask us for your data

To exercise your right to portability you should state what data you want.

A request can be verbal or in writing. We recommend you follow up any verbal request in writing because this will allow you to explain your concerns, give evidence and state your desired solution. It will also provide clear proof of your actions if you decide to challenge our initial response.

Before you begin

We may need to verify your identify before we can proceed with your request. If this is the case, you will need to provide two forms of ID to confirm who you are. You will be shown a list of which ID is accepted when you apply.

If you are making a request on behalf of another person, you will also need to provide their ID and their permission for you to act as their representative.