Resident Assistance Points are equipped with technology to enable customers to access Council services. Staff are also on hand to provide guidance and advice.

Most services are available online for you to report non urgent enquiries. You can also contact us to make a general enquiry.

To book a face to face appointment with a customer service adviser, please call 0300 123 8123

Urgent issues

At times when the Contact Centre is closed the usual out of hours service will be available. You can find out more information about our out of hours service on our website.

Examples of urgent issues might include collapsed buildings, flooding, pollution incidents, lost/found dogs, registering a death or fallen trees.

Other ways to contact us

Registered office address

Cheshire West and Chester Council