itravel On Demand - Connecting People and Places
Overview
What is itravel?
itravel is an on-demand rural bus service that can be booked online, using an app, or phone call, which allows a resident, or group of residents to request a bus for a specific journey.
itravel is a public transport service which offers on-demand pre-bookable travel. There is no fixed route or timetable, which puts you in control of your journey.
Where can I use itravel?
itravel serves key towns, villages and railway stations in the north of the Borough, within the designated zone outlined on the map below.
The map identifies the area served by the itravel bus, shown edged red, incorporating Frodsham, Sutton Weaver, Acton Bridge, Cuddington, Delamere, Elton and Helsby.
The itravel service is designed to improve links between rural areas and centres where connections can be made to other bus and rail services.
When can I use itravel?
The service is available Monday to Friday between 7am and 7pm (excludes Bank Holidays).
How do I book itravel?
You can book an itravel journey up to 20 minutes before you wish to travel (depending on availability) and up to 30 days in advance. itravel journeys can be booked in the following ways:
The itravel app
Search 'itravel | on-demand bus' or download the itravel app from:
By phone: 0330 678 1545
Online at:
Email:
If you need to contact us via email: chester.support@stagecoachbus.com.
How much does it cost?
You can pay the itravel driver for your journey when you board the bus, with either cash or contactless payment card.
English National Concessionary pass holders travel free as per the terms and conditions of the ENCTS scheme.
Changes to fares from 1 January 2025
The Government have announced that a £3 fare cap will be introduced following the end of the current £2 fare cap scheme on 31 December 2024. The £3 fare cap is expected to continue until December 2025.
Fares from 1 January 2025
In line with the Government Scheme the following fares will be introduced:
- Adult single fare - £3
- Young people up to the age 19 - £1.50
- Free travel children under five years old
How is the service funded?
The service has been funded by the Department for Transport’s Rural Mobility Fund. The Council was successful in a competitive bidding round attracting £1.075m for the three-year pilot.
