Online Services

Do it online

Use these links to access the council's online services.

Adapting homes

• Apply for equipment and adaptations to the home for disabled people
• Find out about equipment and adaptions to the home for disabled people
• Find out about the Disability Facility Grant

Animal Welfare

• Find out about the dog warden service
• Report a stray dog
• Report animal fouling

Arts and entertainment

• Find out about local arts events

Benefits

• Appeal against a housing benefit decision
• Apply for backdating of housing benefit
• Check your eligibility for housing benefit
• Find out about appeals relating to housing benefit decisions
• Find out about backdating of housing benefit claims
• Find out about changes in circumstances which affect housing benefit claims
• Find out about housing benefit
• Report a change in circumstances affecting housing benefit

Births

• Apply for a copy birth certificate
• Find out about registering a birth
• Find out about searching for a birth certificate
  

Building control

• Apply for building regulations approval
• Find out about building regulations
• Find out about nuisance caused by demolition work

Business

• Pay your Business Rates 
• Search for available commercial sites and premises

Careers Advice

• Apply for a job at your local council

Carers

• Apply for a carers assessment
• Find out about advice and support for adult carers
• Find out about advice and support for young carers
• Find out about short term breaks for carers
  

Childcare

• Find out about after/before school childcare
• Find out about school holiday schemes

Community Safety

• Find out about abandoned vehicles
• Report an abandoned vehicle
• Report anti-social behaviour

Community Transport

• Apply for a disabled person's bus pass
• Apply for schools or college transport
• Pay for school transport
• Where’s my bus pass - Check the progress of your school transport application
• Apply for a older person's bus pass
• Find out about community transport schemes
• Find out about parking bays for registered disabled drivers

Complaints, Compliments or Comments

• Register a complaint, compliment or comment 

Conservation

• Apply to carry out works on a property in a conservation area
• Find out about listed buildings

Consultation overview

• Find out about local consultations
  

Council Housing

• Apply for permission to alter your council home
• Complete a customer housing satisfaction survey
• Find out about advice for council tenants
• Find out about supported tenancies
• Request repairs to your council home

Council tax

• Appeal against a council tax benefit decision
• Apply for a council tax band reduction
• Apply for a discount on council tax
• Apply for an exemption from council tax
• Apply for backdating of council tax benefit
• Check your council tax balance
• Check your eligibility for council tax benefit
• Find out about appeals relating to council tax benefit decisions
• Find out more about council tax
• Pay your council tax
• Report change of circumstances relating to council tax benefit
  

Crime Prevention

• Find out about crime prevention in town centres
• Find out about community safety
• Report an abandoned vehicle
• Report anti-social behaviour
• Report graffiti and vandalism 
• Report problems with a bus shelter or bus stop 

Data Protection and Freedom of Information

• Find out about freedom of information requests
• Make a freedom of information request
• Find out more about our Publication Scheme 
  

Deaths, Funerals and Cremations

• Apply for a copy death certificate
• Apply to buy a grave plot
• Find out about burial and grave details
• Find out about funeral expenses
• Find out about searching for a death certificate
• Find out about the bereavement service

Democracy and elections

• Apply for a postal vote
• Apply for a proxy vote
• Apply to register on the electoral roll
• Find out about citizenship ceremonies
• Find out about councillors declaration of interest
• Find out about elections
• Find out about local council meetings
• Find out about your local councillors
• Find out local council news
• Find out more about the electoral register
• Search council minutes, agendas and reports
• Submit a petition
  

Disabilities

• Apply for a Blue Badge parking permit
• Apply for a needs assessment by social services

Emergencies

• Find out about emergency planning for a major incident
• Find out more about road flooding
• Get local information about swine flu
  

Environmental health

• Find out about pest control
• Report a pest problem
  

Equality and Diversity

• Find out about the council's interpreting and translation service

Extra-curricular activities

• Find out about activities for young people
• Find out about instrumental tuition in schools

Fostering, adopting and looked after children

• Apply for short term breaks for carers of children
• Apply to adopt a child
• Find out about residential care for children
• Find out about short term breaks for carers of children

Health and medical advice

• Find out about removal and disposal of syringes

Home Care

• Apply for a community alarm
• Find out about care in your own home

Housing Associations and Co-ops

• Find out about Housing Association homes

Housing Improvements and Repairs

• Find out about council home repairs
• Find out about emergency out of hours repairs to council homes
• Find out about repairs to communal areas of council properties
• Complete a customer housing satisfaction survey 
• Report a dangerous building or structure
• Request repairs to your council home

Infectious diseases

• Find out about infectious diseases
  

Land and premises

• Find out about personal searches of local land charges
• Find out about street naming and numbering
  

Legal advice

• Find out about debt counselling

Leisure

• Book a leisure session in Winsford, Northwich or Frodsham
• Book theatre tickets for Winsford or Northwich
• Book a meeting room in Chester with Rooms 4 Hire

Libraries

• Apply to join a library
• Book internet access in a library
• Find out about archives
• Find out about library fines
• Find out about library loans
• Find out about library services
• Find out about mobile libraries
• Find your local library
• Renew a library book
• Reserve a library book
• Search the library catalogue  

Licensing and street trading

• Apply for a gambling licence
• Apply for a hackney carriage licence
• Apply for a liquor licence
• Apply for a private hire licence
• Find out about other general licensing application forms
• Find out about performance/stage licences for school age children
• Licensing Representations 

Marine/waterway services

• Find out about the use and mooring of houseboats
  

Marriage renewal

• Book a marriage renewal ceremony
• Pay for your renewal marriage ceremony
  

Marriages

• Book a civil partnership
• Find out about civil marriage ceremonies
• Find out about historical searches on marriages
• Order a copy marriage/birth/death certificate
• Pay for your civil wedding / civil partnership ceremony
  

Naming ceremonies

• Book a naming ceremony
• Pay for your naming ceremony

Parental Support

• Find our about educating your child at home
  

Parking

• Appeal against your parking fine
• Apply for a parking permit
• Find out about council car parks
• Pay a car parking fine 

Parks and open spaces

• Apply for an allotment
• Apply for permission to work on a protected tree
• Find out about gypsy and traveller sites
• Find out about local parks
• Find out about play facilities in the community
• Apply to have the grass cut in a play area
• Report an overhanging hedge 
• Report tree damage or hazards 

Planning

• Apply for planning permission
• Find out about Local Development Frameworks
• Find out about local transport policy
• Find out about planning permission
• Report dangerous building and structures 
• Report an alleged breach of planning control
• Report a problem with a tree
• Search the register of planning decisions  
• Search for a waste / mineral planning application  (former Cheshire County Council applications)  

Pollution

• Find out about asbestos removal
• Find out about local air pollution
• Find out about noise nuisance
  

Private Housing

• Find out about help from the council for private tenants
  

Right to buy

• Find out about the right to buy scheme
• Make an application under the right to buy scheme

Road Safety

• Book a Pass Plus Xtra course (new drivers course)
• Find out about pedestrian crossings
• Find our about Speed Awareness course 
• Find out about other road safety courses
  

Roads, highways and pavements

• Find out about alley gating
• Find out about road adoption by the council
• Find out about road closures and diversions
• Find out about road gritting
• Find out about street name plates
• Find out about the snow clearing service
• Report a damaged bollard
• Report a problem with a bridge
• Report a damaged manhole or grid covers
• Report a Highways obstruction e.g. grass cutting, overhanging trees, broken street light
• Report a problem with a pavement / footpath defects
• Report damage to a pedestrian crossing
• Report road defects e.g. Pot holes
• Report damage to street lighting
• Report a problem with street furniture
• Report a problem with a traffic light
• Report damage to a traffic sign
• Request adoption of a road by the council

Rubbish, waste and recycling

• Apply for a Household Waste Permit
• Apply for a Neston Household Waste Recycling Centre Permit
• Buy a subsidised compost bin
• Find out about disposing of garden waste
• Find out about domestic bins
• Find out about recycling
• Find out which day the refuse is collected
• Find your nearest recycling centre
• Report fly tipping
• Report a missed bin collection
• Report problems with a litter bin 

Safety

• Find out about dangerous buildings and structures
• Report a dangerous building or structure

 Schools and Colleges

• Appeal against a school admission decision
• Apply for a primary school place
• Apply for a secondary  school place
• Apply for an assessment of special educational needs
• Apply for free school meals
• Apply for school transport
• Check the progress of your school transport application
• Pay for school transport
• Apply for school transport for a child with special educational needs
• Apply to be a school governor
• Find out about school truancy
• Find out more about school meals
• Find out school term dates

Services for the elderly

• Apply for direct payments
• Apply for mobile meals
• Find out about day centres
• Find out about leisure activities for older people
• Find out about the keeping warm in winter service
• Search for a care home

Sports, Clubs and Centres

• Book a sports facility
• Find out about sports facilities

Street Care and Cleaning

• Report abandoned vehicles 
• Report problems with a bus shelter or bus stop 
• Report graffiti and vandalism 
• Report below standard grounds maintenance
• Report a public toilet in an unsatisfactory condition 
• Report a street that needs cleaning 

Support Groups

• Find out about local support groups and organisation

Trading Standards

• Find advice to consumers

Walking and Cycling

• Find out more about safe routes to school

Transport

• Apply for schools or college transport
• Check the progress of your school transport application
• Pay for school transport
• View Bus Service Timetables
• View Public Transport Route Maps
• Order Bus Service Timetables and Route Maps.

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